Property Search
Existing Tenants
Out of Hours Emergency Contact Details
In the event of an emergency only please use the following contact numbers. Please note that any unnecessary call outs made may result in you being charged.
Handyman (locks, windows etc.)
Terry Thatcher 07788 482593
SWC Response 07585 304205
Damian Brown 07809 723566
Plumbing & Heating + Major Leaks
Tonic Engineering 07973 737 276
Electrician
Brad Dayment 07813 561492
(Before calling this contractor regarding complete loss of power, check fuses have not tripped out.)
Gas Leak
Gas Board Emergency 0800 111 999
Fire Alarms
Imperial Fire & Securtiy 0117 9777 553
Useful Information
To find out the electricity supplier for your property please call 0845 6012989
To find out the gas supplier for your property please call 0870 6081524
Please inform us if you change suppliers.
Your water is supplied by Wessex Water. To contact them please call 0845 600 3600
For all refuse and recycling queries please visit: http://www.bristol.gov.uk/ccm/navigation/environment-and-planning/recycling--rubbish-and-waste/ or alternatively call Bristol City Council directly on 0117 9222000.
Property Maintenance
The landlord/agent agrees to carryout repairs within a time period appropriate to the severity of the problem, keeping as far as is practical to the guide timescales given below*. The landlord/agent agrees to consult the tenant when planning any major maintenance work during the tenancy and to give reasonable notice (except in emergencies) and details of any work, servicing or
testing to be carried out.
* Guide to repair timescales once a fault has been reported
Emergency repairs: 24 hours
(Affecting health or safety e.g. major electrical fault, blocked WC)
Urgent repairs: 5 working days
(Affecting material comfort e.g. hot water, heating, or fridge failure, serious rook leak)
Other non-urgent repairs: 20 working days
