Tenants

Helping you find your perfect property

We understand that searching for a new home can be an exciting but also a stressful time. Our friendly and experienced team can help with every step of the process. And you have the added reassurance that if you rent a property through us, you know it will be a professional and well-managed experience. 

New Tenants

All of our available properties can be viewed on our website. If you’ve seen a property you would like to view, you should contact our team by phone on 0117 974 4121 or by email info@jacksonproperty.co.uk.

In order to secure a property, you will first need to complete an application form. Once this is approved by the landlord, you will be required to pay a holding fee equal to a weeks rent – this will secure the property and remove it from the market. 

You will need to provide references from your current employer, current/previous landlord. We will also carry out a credit search using an independent agency. In some instances, a guarantor may be required but we will let you know if this is necessary.

If you are self-employed, we will ask you for a reference from your accountant and your bank, usually with three years of accounts. 

Students

Our property list for the 2022-23 academic years will be available mid November 2021.

All our student lettings have a video tour for you to view online in the first instance. Due to the current COVID-19 restrictions, we are only able to offer in-person viewings once an approved application has been received and a holding fee paid. 

If you would like to apply for a property, please email info@jacksonproperty.co.uk to express your interest in that property.

Existing tenants 

Out of Hours Emergency Contact Details

In the event of an emergency only, please use the following contact numbers. Please note that any unnecessary call-outs made may result in you being charged.

Plumbing & Heating + Major Leaks + All Enquiries

Tonic Engineering 07973 737 276

Handyman (locks, windows etc.)

Terry Thatcher 07788 482593

Damian Brown 07809 723566

Electrician

Brad Dayment 07813 561492

(Before calling this contractor regarding complete loss of power, check fuses have not tripped out.)

Gas Leak

Gas Board Emergency 0800 111 999

Fire Alarms

Imperial Fire & Security 0117 9777 553

Useful Information

To find out the electricity supplier for your property please visit: www.supplier.westernpower.co.uk/

To find out the gas supplier for your property please visit:

www.findmysupplier.energy

Please inform us if you change suppliers.

Your water is supplied by Wessex Water. To contact them please visit https://www.wessexwater.co.uk/

For all refuse and recycling queries please visit: 

http://www.bristol.gov.uk/ccm/navigation/environment-and-planning/recycling–rubbish-and-waste/

Property Maintenance

The landlord/agent agrees to carryout repairs within a time period appropriate to the severity of the problem, keeping as far as is practical to the guide timescales given below*. 

To report a fault please email info@jacksonproperty.co.uk

The landlord/agent agrees to consult the tenant when planning any major maintenance work during the tenancy and to give reasonable notice (except in emergencies) and details of any work, servicing or testing to be carried out.

* Guide to repair timescales once a fault has been reported

Emergency repairs: 24 hours

(Affecting health or safety e.g. major electrical fault, blocked WC)

Urgent repairs: 5 working days

(Affecting material comfort e.g. hot water, heating, or fridge failure, serious rook leak)

Other non-urgent repairs: 20 working days

Condensation:

Condensation can be a problem for tenants. This leaflet provides information about what it is, why it happens and how to manage it. 

Fees

We are available to you throughout your tenancy. We’ll ensure
In accordance with the Tenant Fee Ban Act 2019 permitted payments by tenants are as follows:

Permitted Payment – Loss of keys, security deviceEquivalent to cost incurred. Extra costs incurred for replacing lost keys or security devices are charged at £15 per hour inclusive of VAT.
Permitted Payment – Early Termination/Surrender by tenantA charge not exceeding the financial loss experienced by the landlord.
Permitted Payment – Change of Sharer£50.00 inclusive of VAT or any reasonable costs incurred if higher.
Permitted Payment – Variation or Novation of Contract     Holding Deposit     Security Deposit     Unpaid Rent£50.00 inclusive of VAT or any reasonable costs incurred if higher.   One weeks rent.     Up to five weeks rent   After 14 days, interest will be charged at 3% above the Bank of England base rate on rent owed from due date until paid.

“Jackson Property found us a fantastic flat for me and my partner. They were honest, reliable and kept every promise they made.”

James Godwin, Clifton area